Our service
■Services at a glance
Our services - your security. With our service, you receive an all-round package for your requirements.
■Technical scanware service
scanware accompanies every project for life, from consulting and project planning, installation, validation and training to technical support.
The all-round lifetime support of our systems not only includes our 24-hour service. In addition, scanware meets the challenges of the market and develops special solutions in close cooperation with producers. Each system is unique and tailored to the spatial conditions and wishes of our customers.
Consulting and project management
Every testing task places different demands on the system. For each project, in-depth consultation and detailed project planning are carried out in order to find the optimum solution. Detailed project documentation is prepared in the process.
Training
To ensure that the interaction between man and technology functions perfectly, we offer target group-specific training on site or at our premises for our entire product range. The contents are tailored to the specific company.
Technical support
After commissioning, our technical support is always there to meet your needs. Spare parts are guaranteed for 10 years. In the event of emergencies and in particular production stops, scanware will find a solution within 24 hours. Identical loan systems can also be used so that production can be resumed as quickly as possible.
Installation
All systems are installed by our technical customer service. Thorough preparation and careful working methods lead to a speedy and cost-effective implementation. The configuration is additionally accelerated by the tests already carried out before delivery.
■Support
- Consulting and project management
- Installation and individual customisation
- Qualification and validation documents
- Target group specific training on site
- Technical support
Federico Pardi, Head of Technical Services:
“Customer satisfaction is the most important thing in my job. The customer wants a quick implementation or solution. To achieve that, I prepare myself carefully. For installations, it then depends on the signal exchange, which we can only test on site.
In emergencies, I try to get as much information as possible on the phone. Often we also get photos to get an exact picture of the situation on site. And then, depending on the circumstances, the appropriate team is alerted, spare parts are sent or it’s off to the car or plane. Our service means we find a solution within 24 hours.”
