scanware cares for every project throughout its lifetime, from consultation through installation, validation and training to technical support.
Find contact details of our Technical Service staff here Contact
Consultation and Project Planning
Every inspection task poses specific challenges to our systems. Consequently, extensive consultation and detailled project planning take place to provide the ideal solution. This includes extensive project documentation.
All systems are installed by our technical service team. Extensive preparation and careful handling lead to a fast and cost-effective realisation. Due to the testing before installation, the configuration is sped up even more.
Qualification and Validation
The validation of our systems according to GAMP, GMP and 21 CFR Part 11 can be executed by our technical support team. Standardised and project-based installation and operation qualification documents are the solid foundation in the process.
The smooth interaction between human and machine is facilitated in our audience-oriented training courses on site or on customer premises. All contents are based on customer requirements.
After installation, our technical support is always dedicated to your needs. For all parts, a 10 year warranty is guaranteed. In emergencies, particularly line stops, scanware will find a solution within 24 hours. Identical loaner and replacement units are provided so production can continue as soon as possible.